Gearden And Covid-19
The latest on delivery information and answers to your questions.
UPDATED SEPTEMBER 3rd 2020
At this unprecedented time, Gearden's operations continue, but delivery times have been slightly longer than usual.
We have been working hard in the past few months to get production periods back to more normal levels.
The safety of our team is paramount at all times, and we thank our customers for their co-operation in these challenging times.
FREQUENTLY ASKED QUESTIONS
1. Can I place an order? Will Gearden deliver my parcel?
Yes, we continue to operate and serve customers!
2. Are production times affected?
Yes, we have had to increase social distancing at our printing facilities and this has resulted in decreased output.
We are doing everything humanly possible to get our prints out as fast as we can, while maintaining the safely of all employees.
Current canvas print production times are still slightly longer than at normal times, at 3-7 working days.
3. Are delivery times affected?
Delivery times, the time taken from our printing facilities to get to your door have increased in many areas. We are seeing some cities and regions affected more so than others.
There have been issues with some UPS Mail Innovation parcels being delayed at handover to USPS. We will replace any orders that are delayed at USPS by more than 10 days.
There are also some issues with tracking pages being slow to update with some couriers.
We thank you for your patience with this.
If you are unduly delayed - reach out to us here.
4. Is it safe to receive orders?
Yes, we are adhering to strict infection control at our printers and in line with advice from the WHO (external link), “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”
If you still have any queries, please contact us here.
Thanks again for being with us and stay safe!
The GearDen team.