I emailed you but did not get a reply?
We ALWAYS reply to emails within 24 hours, so if you have not heard back from us CHECK your spam folders etc within your email account. Our emails sometimes get hidden in there!
Check you have given us your correct email address, otherwise you will not receive our emails.
RETURNS & EXCHANGES
Basic Refund Policy
Prints: These have a full 100-day refund guarantee for any defects/postal damage. If item is defective, we will replace it at no cost to you. Just email us via firstname.lastname@example.org with a photo demonstrating the issue.
You cannot return items unless they are defective. We cannot refund for incorrect sizes as our items bespoke, custom-made goods that are handmade to order (Please refer to the sizing chart on the page before ordering).
We cannot refund on user errors/typos etc entered on personalized items. Personalized entries are cut and pasted exactly as entered - you MUST ensure these are correct.
- For all applicable returns, please contact us via email@example.com
- Our return policy for applicable items is 100 days.
- Please Note: Customer pays return shipping on exchanges. You can ship back to us any way you like - but you must include a tracking link. If you have a question about your return, contact us at firstname.lastname@example.org.
What do I do if I received the wrong item or my item is defective?
- If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and how we messed up (please include a photo showing the issue).
- We will take care of you and cover all costs of getting you the right item. We will send you a new item and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
I want to change an order
No problem! If you need to edit order items, quantities or your shipping address, contact us. You must let us know within 24 hours of placing your order, email us with your order number.
I want to cancel an order
No problem! Just let us know within 24 hours of placing your order, with your order number.
We cannot accept cancellations once 24 hours has passed.
How much is shipping?
- Free shipping applies on US orders over $39.90
- Our standard US shipping cost is $4.95. International shipping is $9.95. Free shipping for all US orders over $40 (automatically applied at checkout)
Do you ship internationally?
- Yes! We ship worldwide! However some of our larger canvas items can only be shipped to the USA, UK and Canada. Please email us if you have any specific questions.
My bank charged me a transaction fee - why?
We have offices in the UK where some payments go, so your bank may charge you an international transaction fee.
Please note this fee is charged by, and the proceeds of that goes to your bank, and not to us. We are not liable for any banking transaction fees.
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at firstname.lastname@example.org.
How long does it take for an order to arrive?
- This depends on the product ordered. Our printed products are printed on demand. It typically takes about 7-14 days to get your item printed, shipped, and delivered. All items ship from our US print facility and have tracking numbers available.
- For non-US orders, please allow 10-20 days for delivery
- If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
- Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Tracking shows the item was delivered but I have not received it?
Please email us if this happens! We will send a replacement at our expense to an alternative address you provide, if an item is marked as delivered but you have not received it. We cannot refund on items that are tracked as delivered.
Do these come ready to hang?
Yes! Every one of our prints are sent out stretched on a wooden frame, so you can hang them as soon as they arrive!
What type of leggings do you print on?
- We print on the finest polyester/spandex leggings which are made of a comfortable microfiber yarn, and they'll never lose their stretch.
How are they printed?
Our leggings are all handmade, created uniquely for you. Watch the video below to see how they are made:
What is the sizing on your leggings?
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at email@example.com and we'll get back to you right away.