I emailed you but did not get a reply?
We ALWAYS reply to emails within 24 hours, so if you have not heard back from us please CHECK your spam folders etc within your email account.
Our emails sometimes get hidden in there!
Check you have given us your correct email address, otherwise you will not receive our emails.
RETURNS & EXCHANGES
Basic Refund Policy
Prints: These have a full 100-day refund guarantee for any defects/postal damage. If item is defective, we will replace it at no cost to you.
Just email us via firstname.lastname@example.org with a photo demonstrating the issue.
You cannot return items unless they are defective. We cannot refund for size changes as our items are bespoke, custom-made goods that are handmade to order (Please refer to the sizing chart on the page before ordering).
We cannot refund on user errors/typos etc entered on personalized items. Personalized entries are cut and pasted exactly as entered - you MUST ensure these are correct.
What do I do if I received the wrong item or my item is defective?
I want to change an order
No problem! If you need to edit order items, quantities or your shipping address, contact us. You must let us know within two hours of placing your order, by emailing us with your order number.
I want to cancel an order
No problem! Just let us know within two hours of placing your order, with your order number.
We may not be able to accept cancellations once two hours has passed.
How much is shipping?
Do you ship internationally?
My bank charged me a transaction fee - why?
We have offices in the UK where some payments go, so your bank may charge you an international transaction fee.
Please note this fee is charged by, and the proceeds of that goes to your bank, and not to us. We are not liable for any banking transaction fees.
How do I track my package?
How long does it take for an order to arrive?
I ordered 2+ items, but only received one... where's my order?
Tracking shows the item was delivered but I have not received it?
Please email us if this happens! We will send a replacement at our expense to an alternative address you provide, if an item is marked as delivered but you have not received it.
We cannot refund on items that are tracked as delivered.
Do these come ready to hang?
Yes!Every one of our prints are sent out stretched on a wooden frame, so you can hang them as soon as they arrive!
What type of leggings do you print on?
How are they printed?
Our leggings are all handmade, created uniquely for you. Watch the video below to see how they are made:
What is the sizing on your leggings?
STILL HAVE QUESTIONS?