Prints: These have a full 100-day refund guarantee for any defects/postal damage. If item is defective, we will replace it at no cost to you. Just email us via support@gearden.com with a photo demonstrating the issue.
We guarantee replacements/refunds if the issue or mistake when the fault is ours; for example misprinted or damaged items.
Please contact us with a full description and photo of the issue if this occurs.
If item is defective, we will replace it at no cost to you. You cannot return items unless they are defective.
We will not issue refunds for the following reasons:
a. You changed your mind for any reason or wanted a change to an order, with regards to any order details (If you wish to cancel or amend an order you must let us know immediately after ordering - and within 24 hours)
b. Incorrect sizes (Please refer to the sizing chart before ordering)
c. User errors/typos etc entered on personalized items
d. Incorrect or incomplete address supplied by buyer, including where delivery is attempted but failed by courier. Buyer is responsible for address errors or omissions. We are not able to edit shipping addresses once an order is shipped.
d. Where items are tracked as delivered. We will send a replacement at our expense to an alternative address if an item is marked as delivered but the customer has not received it.
No returns on custom made items.
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us or to the manufacturer without first contacting us.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 100 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@gearden.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gearden.com
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should contact us for the return address (as this varies depending on the item)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more information contact us at support@gearden.com
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