Refund policy
Every GearDen piece is printed to order with your names, so we handle returns a bit differently from a normal shop. Here's how it works.
If something's wrong with your order
If your print arrives damaged, has a printing fault, or we got something wrong, we'll fix it at no cost to you. We'll send a free replacement, or a refund if you'd prefer.
Just email support@gearden.com within 100 days of your order with your order number and a photo of the problem. You don't need to send anything back.
Marked as delivered but not received?
Let us know and we'll send a replacement at our expense. If there's a safer address we can send it to, just tell us.
Changing or cancelling an order
Need to change a name or cancel? Reply to your order confirmation email within 2 hours of ordering. After that, changes may come with a small design charge, and once your print goes into production we can't change it.
What we can't refund
Because each piece is made just for you, we can't accept returns or give refunds for:
- changing your mind
- choosing the wrong size (please check the size guide before ordering)
- spelling mistakes or typos in the names you entered (please double-check before you order)
- a wrong or incomplete shipping address entered at checkout
Refunds
Approved refunds go back to your original payment method. Your bank may take a few days to show it.
Questions?
Email support@gearden.com or use our contact page. A real person will get back to you.